Dear Vice Chancellor (Cc Karen Raymer, acting Chief People Officer),

As you may have been aware, we had once again this year carried out a “Not the staff survey” at a similar time to the University’s own staff survey, or People Survey as it is known, since we continue to identify the need to seek feedback from members and their colleagues on matters that we find are otherwise not picked up. There are a number of observations we can draw attention to on the way the University’s survey was carried out in relation to this one, which we will outline here.

The first observation from members and others participating in our survey is that they had more assured anonymity to submit their written comments than they did on the University’s survey. While the University’s survey was ensured to be anonymous, it is clear that a trace indicator was present to ensure each person completed the survey only once. Despite this and that an outside agency was handling the survey, there was still discomfort among staff to be honest in their viewpoints. Our survey on the other hand was completely open for anyone to complete. The nature of the comments from each individual do give us the assurance that the people responding were genuinely staff of the University while the unique responses give us some confidence in there being sufficient accuracy in the numerical results to reflect the opinions of our members and their colleagues.

With regard to the numerical results, we have repeatedly said that the change made in the 2022 People Survey regarding one of the questions set should be reversed. The original question was written as “My views are considered when the University makes significant decisions”, which existed up to 2021 and was replaced with “I have the opportunity to feed into my department/faculty when significant decisions are being made”. These two questions are distinctively different and indeed the positive scores dramatically increased in 2022 due to the change, when previously there was a substantially low score. Despite our insistence that both questions should be in the 2023 survey, this did not happen and therefore we brought out the ‘Not the staff survey’ partly to determine a difference of opinion between these two questions. The results below clearly show a difference of opinion between the two where confidence at University level is somewhat lower, though any degree of confidence in both cases this year is very low.

My views are considered when the University makes significant decisions
Agree (19%) Disagree (81%)

*The Neutral score was 0% in this result.

I have the opportunity to feed into my department/faculty when significant decisions are being made
Agree (19%) Neutral (36%) Disagree (45%)

A final point we will make on the conduct of the survey is that we have for many years argued for allowing unlimited length free text written comments. From our observation this appears to have been honoured in the latest survey which we welcome, though members and others do express concern about the lack of anonymity if they go into too much detail with their comments. We therefore hope that due to the difference in approach in this survey, that all points of concern will be taken on board and enable actions which could not be grasped from the University’s own survey. Attached to this letter is the free form comments from our respondents, which as we had declared at the start would only be visible to the UCU Surrey committee and recipients in Senior Management. Therefore, those reading this open letter externally will not see the attachment.

We will though highlight the following points that were found to occur significantly in the written feedback that we wish to draw to your attention:

– Consultations are meaningless because the so called consultation is with regard to decisions already made and then the questions are about how staff are going to adapt to them. Consultations should be about whether the leadership decisions are sensible.
– Staff turnover is intense in some parts of the University while also there are reported some abrupt fast handled restructurings over the past year that clearly had an effect on morale and momentum of the work those people are doing. It is more concerning for us as a union
that these restructurings were not brought to out attention.
– Substantial workloads imposing on staff due to the knock on effects of the recruitment freeze but also some great concern about the micro management and inappropriate, inconsistent or even hidden workload models.
– There are mixed views of the professional development review, which is often down to the reviewer and how well they are conducting it. Nonetheless there is a clear certainty, as we expected, that many reviewers and reviewees just did not know about or understand the process as it was weakly communicated. There are clearly also concerns about the operational side with the form used and improvements are necessary.

We hope that the feedback we have gathered from this survey will be taken on board and considered with due care along with the feedback from the other staff survey and are happy as ever to discuss any other details coming about from our findings.

Kind regards

The UCU Surrey Committee

Dear Mr Geffen,

First of all this is the first time that we have made contact with you that we are aware of as the University College Union (UCU) branch committee. We hope that you will wish to engage with us on important matters of deep concern to our members and the wider academic community that should be brought to your attention as chair of the University Council.

You will see that we have attached the following open letter to the executive board following a motion that was passed on 27th November 2023 regarding a very abrupt move of Surrey Space Centre (SSC) to the school of Maths and Physics. We hope you appreciate the impact that this had given the long-standing reputation of SSC and how this has played an important role to staff and students in Electronic Engineering and beyond.

Within the motion we had resolved that one of the actions would be to write to you and invite you to a branch meeting where you would be able to hear from members, not only on this matter specifically but also our wider concerns about the approaches taken by the University leadership that have severe consequences. It is very important in any academic community to uphold the need for academic freedom and democracy so that it will shape a University to best support the needs of the wider society. We therefore hope that you would want to share in our support for this need and come to discuss how this can be better sustained in our academic community.

Yours Sincerely,

The UCU Surrey Committee

Dear Vice Chancellor (Cc the Provost)

We are writing this open letter as a resolution of a motion (appended to the end of this letter for reference) passed by members at a UCU Surrey branch meeting on 27th November 2023. It regards the very abrupt action in September 2023 where it was suddenly announced that it would be proposed to move Surrey Space Centre (SSC) to the School of Maths and Physics, followed by a very short consultation period for such a significant decision on course of direction. The rationale was shallow and did not include a detailed long-term plan for how the move would assure SSC’s long term sustainability and growth.

It is clear to us, both among members and many others in the staff body that the manner in which the move has been handled is not to anyone’s approval. This has to be acknowledged and lessons should be learned from such a mistake. We believe that the reasons for the move of SSC have not been made known and are a result of a knee jerk reaction to recent circumstances. Rather a more detailed and wider consultative approach should have been taken to determine why the move would be the best option long term for the research centre over at least the next ten years. This did not take place.

A move as significant as this will have substantial impact on the long term reputation of SSC and Electronic Engineering at the University. It is well known that Surrey has a substantial historical record of space engineering research, with a unique contribution to the space sector that cannot be found at other institutions. This has led to the delivery of our highly successful MSc programme in Space Engineering, and now the recently launched undergraduate programme in Astronautics. However, the success of those cannot be sustained without a clear link to the wide breadth engineering we deliver in the Faculty of Engineering and Physical Sciences (FEPS).

We ask that by acknowledging the clear errors in this process a mistake of this nature will not be encountered again. Furthermore, we demand the FEPS Executive Board work with members and staff through deeper consultation and negotiation on the best solution for long term sustainability and growth of SSC and other research and teaching activity within the Faculty.

Yours sincerely,

The UCU Surrey Branch

Motion passed on Surrey Space Centre – 27th November 2023

UCU Surrey Notes:

· The proposal to move Surrey Space Centre (SSC) to the School of Maths and Physics was announced in September 2023 with a very short consultation period.
· The rationale was shallow and did not include a detailed long term plan for how the move would assure SSC’s long term sustainability and growth.
· The manner in which the move has been handled is not to anyone’s approval.

UCU Surrey Believes:

· The reasons for the move of SSC have not been made known and are a result of a knee jerk reaction to recent circumstances.
· The move will have substantial impact on the long term reputation of SSC and Electronic Engineering at the University.
· The move will not best support the delivery and development of our courses in Astronautics and Space Engineering at undergraduate and postgraduate level.

UCU Surrey Resolves:

· To form an open letter to the executive board expressing concern about the mishandling of the process.
· To write to the Chair of Council and invite them to a meeting to discuss concerns raised.
· To demand that the FEPS Executive Board work with members and staff through deeper consultation and negotiation on the best solution for long term sustainability and growth of SSC

UCU Surrey Notes:

• The proposal to move Surrey Space Centre (SSC) to the School of Maths and Physics was announced in September 2023 with a very short consultation period.
• The rationale was shallow and did not include a detailed long term plan for how the move would assure SSC’s long term sustainability and growth.
• The manner in which the move has been handled is not to anyone’s approval.

UCU Surrey Believes:

• The reasons for the move of SSC have not been made known and are a result of a knee jerk reaction to recent circumstances.
• The move will have substantial impact on the long term reputation of SSC and Electronic Engineering at the University.
• The move will not best support the delivery and development of our courses in Astronautics and Space Engineering at undergraduate and postgraduate level.

UCU Surrey Resolves:

• To form an open letter to the executive board expressing concern about the mishandling of the process.
• To write to the chair of council and invite them to a meeting to discuss concerns raised.
• To demand that the FEPS Executive Board work with members and staff through deeper consultation and negotiation on the best solution for long term sustainability and growth of SSC.
• To submit a Freedom of Information request for minutes of meetings and communications regarding the proposed move prior to consultation.

[Passed at a quorate branch meeting 27.11.23]

UCU’s higher education committee (HEC) voted to begin a marking and assessment boycott (MAB) from Thursday 20 April 2023. This means that from Thursday 20 April 2023, we are asking all UCU members in universities which are part of the UCU Rising disputes to cease undertaking all summative marking and associated assessment activities/duties. The boycott also covers assessment-related work such as exam invigilation and the processing of marks.

UCU HQ MAB FAQs: UCU – Marking and assessment boycott FAQs

UCU HQ Recorded MAB Training session, delivery notes and slides: UCU – Marking and assessment boycott 2023

UCU Branch Resources:

UCU University of Liverpool MAB video https://www.youtube.com/watch?v=U5yNG7Fwew8

UCU Goldsmiths University MAB notes https://notesfrombelow.org/article/notes-marking-and-assessment-boycott

Notes From Below MAB Road Map https://notesfrombelow.org/article/road-map-branch-activists-organising-successful-ma

UCU QMUL 2022 notes on strikes and MABs https://qmucu.org/2022/05/03/guidance-for-participating-in-the-strike-marking-boycott/

UCU QMUL 2022 MAB advice for students https://qmucu.org/2022/05/03/letter-to-students-on-strike-action-and-marking-assessment-boycott/

UCU University of Leeds FAQs on MABs for students https://www.leedsucu.org.uk/marking-and-assessment-boycott-guidelines/

We draw to your attention the concern that UCU has over the lack of free text comments in the 2022 staff survey, even though this matter had been raised previously in a Joint Negotiation and Consultative Committee. We find from members that the survey was inhibiting staff from communicating what needs to be heard, which we believe such inhibition is silencing what management do not want to hear.

In light of this we have allowed members to complete a “Not the staff survey” in which they were given the opportunity to write free text. We have taken care to ensure that references to or indications of named people if they occurred have been removed. Our members had given consent to allow the free text to be shared with Senior Management in confidence.

We draw particular attention to the following points where we expect management to take concerns on board and seek changes to address them:

· Workloads and wellbeing of staff.
· Managerial decisions and the inhumane way that re-organisation is taking place in parts of the University.
· The lack of fully embracing flexible working.
· That employees were not given the opportunity in the staff survey to distinguish their opinions on different levels of management.
· Lack of reward and progression for professional service staff in places.
· Implementation of the curriculum development review and its workload demands.
· Support for disabled and neurodivergent staff and equality pay gaps.
· The need for senior management to actively lobby to revoke the cuts in the USS pension dispute.
· Gender pay gap issues and gender bias.

In light of the overwhelming response to this exercise from members, we request that in future years the staff survey will be clear about allowing free expression of thoughts and concerns with a free text box. We would also seek clear consultation with the campus trade unions on the questionsthat will be set. We note the importance of this particularly in regards to one question from the 2021 survey: “My views are considered when the University makes significant decisions”, which scored only 24% positive and was re-written in 2022 to become: “I have the opportunity to feed into my department/faculty when significant decisions are being made” to subsequently get 51% positive. We further note that the University has considered this to be a 27 percentage point rise, yet the two questions are clearly different. We are in unanimous agreement that a like for like comparison cannot be made between these two questions and that there is no means to prove whether there has been an improvement or decline in this matter since 2021.

We would not only wish to request to be involved in the formation of next year’s staff survey, but furthermore we would like to discuss the possibility of working together with the University on analysing the findings from the current survey. A working group of members have already expressed interest in this and as such it is an important way of evidencing clear collegiality between the University, trade unions and likewise staff in understanding what the survey is informing us on and how we can actively improve upon it.

We hope that you will take these matters on board and look forward to positive ways of working together.

Kind regards,

UCU Surrey Committee

UCU members will take strike action for five consecutive days from Monday 25 September 2023 to Friday 29 September 2023

1 UCU HQ Out of Office (Strike and Action Short of Strike)

UCU – Out of office messages

2 Surrey UCU Branch Out of Office (Strike)

I am not able to check email today as members of Surrey UCU are taking industrial action, along with members at 150 other universities, due to the urgent need to press for fair pay, manageable workloads, secure contracts and equality at work. The real-terms pay of HE staff has fallen by an estimated 25% since 2009. Members of Surrey UCU will be on strike on the following days – please do not email on these days as I will not be able to respond to emails sent to me on strike days on my return.

If you would like more information about the dispute, please go to UCU – FAQs. If you are a student, please do contact [email protected] to find out what steps the University is taking to avoid a dispute, we are urgently looking for meaningful negotiations so that we can all return to work. If you are a student affected by strike action, you can also contact the Students’ Union for independent advice and support at University of Surrey Students’ Union (ussu.co.uk). 

3 Surrey UCU Branch PPT slide for talking through the action with students 

4 Template response if asked whether you are taking strike action

‘Dear …. 

In accordance with legal requirements, UCU has provided employers with statistical information about UCU members taking industrial action, but not individual names.  I have been advised that there is no obligation for individuals to inform their employer / managers in advance as to whether they will be taking part in strike action or action short of a strike and am therefore not in a position to answer your enquiry.’ 

UCU HQ Strike FAQs

https://www.ucu.org.uk/article/12469/FAQs

Surrey UCU Strike Calendar

Monday 25th September 2023

Tuesday 26th September 2023

Wednesday 27th September 2023

Thursday 28th September 2023

Friday 29th September 2023

Physical Pickets

Monday 25th September 2023 08:00-10:00 Stag Entrance

Tuesday 26th September 2023 08:00-10:00 Stag Entrance

Virtual Picket

Friday 29th September 2023 Virtual Picket 08:00-09:00 (link sent to inboxes)

Emails and Outlook forwarding

Please set up auto forwarding during the strike days if your usual mode of communication for Surrey UCU is your work email. This means you will receive any updates from us without having to access your work email account.

Informing the University about your strike action

Members are under no obligation to inform HR, or indeed any other member of staff, about their intentions to undertake strike action if you are going to be on strike. If a manager asks, you can politely decline to answer that question in advance of taking part in any forthcoming action.

Members also do not need to notify the Director of HR, or anyone else, immediately after every day of strike action if strike days are consecutive.  Our first day of strike action is on Monday 25th September. After that period of strike action, if full time, your next day of work would be Monday 2nd October. That’s the day to confirm that you have taken part in action, once you have been asked to notify. If you work part-time, then you would notify, if asked, the next day that you are scheduled to work after this period of strike action.

See the relevant UCU Strike FAQ here: [TO BE LINKED TO WHEN UCU HQ UPDATE THE NATIONAL WEBSITE]

Action Short of A Strike

Please see the ASOS FAQ on the national UCU website here:
https://www.ucu.org.uk/article/12469/FAQs#Taking_’action_short_of_a_strike’_(ASOS)

Staff will begin action short of a strike (ASOS) from Wednesday 23 November onwards at institutions in England, Wales and Scotland.

Action short of a strike will consist of the following until further notice:

• working to contract
• not covering for absent colleagues
• removing uploaded materials related to, and/or not sharing materials related to, lectures or classes that will be or have been cancelled as a result of strike action
• not rescheduling lectures or classes cancelled due to strike action
• not undertaking any voluntary activities.

In terms of ​rescheduling, the national UCU FAQs linked above state that by ‘lectures or classes’ we mean any activity between any UCU member and a student or group of students which involves any instruction, tuition, communicating or sharing of knowledge or guidance.

This includes teaching which would have taken place on one of UCU’s strike days and covers instructional activities undertaken by UCU members who are academic-related professional services staff, as well as academic staff. You should, if asked, refuse to reschedule such sessions, stating that you are supporting UCU’s action short of a strike.

If someone else such as a line manager or head of department has already scheduled your classes, the FAQ state that once the action has started you should not teach rescheduled classes whoever has rescheduled them.

The national UCU FAQS also outline that the reasonability of any request will depend on the terms of your contract and custom and practice. If in doubt, or if your actions are challenged by someone senior to you, you should temporarily suspend your action and contact your branch who will seek further advice.

As a result, please do not hesitate to get in touch for support if you need to, for example by contacting the Branch Administrator in the first instance. We can ask for additional guidance from our regional office on your behalf.

ASOS – Legal Guidance

In addition to the national advice above, the branch has requested additional information from our regional office. The legal advice as regards ‘rescheduling’ is as follows:

Asking for work to be made up from a strike day IF other work is not being required so that time is freed up for members to do it, is likely to be feasible legally. However,

•             the employer has to explain how they are going to free up time

•             the employer has to reschedule not the individual member

•             the employer has to be explicit about precisely what our members do not have to undertake to allow re-prioritisation

•             the employer has to explain how this will affect marking timelines

•             the employer has to explain how any rooming issues will be dealt with

•             the employer has to be clear on recognition as to how dropping other activities such as research will affect quality

UCU Picketing guidance

What is the law on picketing?  https://www.ucu.org.uk/article/12469/FAQs#What_is_the_law_on_picketing?_

UCU has delivered an unprecedented turnout and a huge YES vote in the #ucuRISING ballots UCU – #ucuRISING ballot results

Thank you so much to our AMAZING @UCUSurrey members who voted – and to all those who worked hard on our Get The Vote Out campaign.

Another all-staff webinar was held on 11 May 2022: Creating the Conditions for Success at Surrey.

The webinar was hosted by the Vice-President Strategy, Planning and Performance. The main speakers were the Chief Operating Officer and the Chief People Officer. There were no academic speakers on the webinar.

Staff can watch a recording or read the transcript via the SurreyNet intranet pages here: https://surreynet.surrey.ac.uk/news-views/news/202205/creating-conditions-success-surrey-part-2-staff-webinar-0

Professional Services and key worker loyalty

The discussion around outsourcing began with a recognition that Professional Services staff are essential to the success of the University. However, this was quickly followed-up with a warning that the University must start thinking differently in the current economic climate. Reference was made to digitisation, simplification and fundamentally changing the way things are done.

We would urge the institution’s leadership team to never forget the fantastic work of our essential frontline staff in keeping our University operating during the pandemic. The loyalty of these key workers should never be forgotten, and it is an absolute priority that they are retained in-house, with sector staff benefits, embedded in our University ‘culture’. This is the appropriate way to demonstrate that our Professional Services staff are valued properly.

Outsourcing models: a Reverse Robin Hood?

Management was asked to explain the benefits of the Cervus+ model (a separate company into which many colleagues have already been outsourced). They said that many commercial organisations would immediately outsource to a third-party provider. The potential and demonstrated negative impact/s of this was acknowledged. However, reference was made to the University creating its own companies (or ‘vehicles’ as they were referred to).

It seems reasonable to conclude that the motivation behind outsourcing (or creating our own vehicles) at Surrey would be to lower costs. This would normally be achieved by lowering the value of the benefits package for those staff affected. Management made a comparison to the Sports Park which was set up as a separate company. They did not mention that the benefits packages for most staff are lower there.

Management then went on to explain that the benefit of the Cervus+ model was that the University was able to pay specialist staff more.

As a result, another reasonable conclusion appears to be that a small number of people will be paid more when they are outsourced to Cervus+, but large numbers of staff in other areas would receive less after being outsourced to another ‘vehicle’ (for example, potentially one of the other companies that appear to have already been set up at Companies House). It would be Robin Hood Reversed.

Fair pay and reward

We cannot understand why the University feels it is necessary to go to all the time, effort, and expense of setting-up new companies to pay people more. The argument that they can’t pay people fairly under the existing University pay scheme is flawed. The unions have no objections to people being paid more when there is transparent decision-making, and this is justified. The formal annual joint Union pay claims repeatedly lobby HE employers to pay their staff increases at least in line with inflation, and for years, the employers have implemented substandard offers in return. You don’t need to outsource people to pay them fairly. We have also noticed that Cervus+ have been recruiting new administrative staff at what appears to be below the normal University pay scales.

When asked if there were specific plans to outsource particular parts of the University, Management said that it was a work in progress. They went on to outline the considerations that would be made when making decisions on which areas should be outsourced. They vaguely stated that ‘affinity’ with the University and specialism for the HE sector would be a key factor in this.

Two-tiered workforce

There was much talk about affinity, loyalty, and commitment, but this seems to clash with the potential outcome that many loyal, committed staff with a deep connection to the University could be outsourced to a separate company. They would no longer work for the University and would be very likely to receive an inferior benefits package. How this would demonstrate University values to these colleagues is mystifying.

When specifically asked if there were plans to outsource cleaning teams, Management replied that they did not like the word ‘outsource’ but that they would consider putting staff into one of the University’s ‘vehicles’.

Our view is simple: we oppose any process that deteriorates staff terms and conditions, whatever terminology is used to do this. Let us not forget, an alternative phrase to ‘outsourcing’ could be ‘fire and rehire’.

Race to the bottom?

The three campus unions at Surrey oppose harmful outsourcing and are deeply concerned by the potential for this to spread to all parts of our campus. A culture of declining workplace benefits affects us all sooner or later. Rather than racing to the bottom, we encourage the University to strive to be an employer of choice.

Please help us to spread the word by displaying one of our posters, sharing the link to this website: https://outsourcingatsurrey.com/wp-content/uploads/2022/05/outsourcingatsurrey_poster.pdf

BREAKING: @UCUSurrey, @unis_unison and Surrey Unite are launching a joint CAMPAIGN AGAINST OUTSOURCING at University of Surrey. More updates to follow.

Please visit the joint website here: Home – Outsourcing at Surrey

Please share widely on social media:

BREAKING: @UCUSurrey, @unis_unison and Surrey Unite are launching a joint CAMPAIGN AGAINST OUTSOURCING at University of Surrey. More updates to follow. Please share widely @UCU @DrJoGrady ✊ @unitetheunion @UNISONSE https://t.co/klWGPZB5aF pic.twitter.com/Wmk6Dlde7E

— UCUSurrey #NoCompulsoryRedundancies (@UcuSurrey) May 11, 2022